Royal Perfumery
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Home Men Women Unisex Gift Sets Testers Mini BathandBody  
 
Fragrance Inquiries

What are Testers or Unboxed items?
Are your products 100% authentic?
What is the difference between fragrance concentrations? (edp, edt, etc.)
What is the difference between perfume and cologne.
Why does it seem like my fragrance doesn’t seem to last?
What can I do to make it last longer?

What’s the difference between After Shave Lotion, Balm and Gel?
What is shower gel?
What is the difference between Major Scent and Notes?
How can I keep my fragrance fresh for a long time?


Check Out Inquires

How can I check out?
How can I combine my orders?


Feedback Inquiries

Can you leave a feedback for me?
Why would not leave me feedback first?


Order and Payment Inquiries

What type of payment methods do you accept?
Will I be charged sales tax?
Do you offer insurance?
What if the item I am looking is not listed or out of stock?
How much is S/H (domestic)?


Order Status Inquiries

How can I check on the status of my order?
How do I get my tracking number?
Can I adjust/modify my order?
Can I cancel my order?
Why did I receive payment reminder email?


Shipping Inquiries

Do you offer shipping discount on multiple item order?
Do you ship internationally?
Do you ship to APO/FPO addresses?
Can I choose my shipping methods?
Do you ship to a different address other than my billing address?
When will you ship my order?
When can I expect to receive my order?
Can I pick up my order?
Can you use my carrier’s account number to ship?
Do you guarantee delivery by holiday?


Returns or Exchange Inquiries

What is your return policy?
What if my products are damaged?
What if there is a shortage on my order?
What if I received a wrong product?
What if I want to exchange my order?

International Customers Inquiries

Which Countries do you ship to?
How much is International S/H?
How can I obtain tracking information?
Do you accept other currencies other than British Sterling Pounds?


Contact Us

How do I contact Royal Perfumery?
When can I expect a reply to my email?
Do you offer wholesale pricing?

Fragrance Inquiries
What are Testers or Unboxed items?
Testers are what you see on the department store counters for customers to try out. Most of the fragrance companies make testers to promote their products. Depending on the manufacturer, testers may come in a plain white, brown or no box at all. It may also come with or without a cap (lid). It may also have printed writing or a label with “Tester” or “Demonstration” on them. Since testers are made with the same content as the retail boxed items, they are great way to enjoy the fragrance at savings. If you never purchased testers before, try it! You will love it.

Are you products 100% authentic?
We guarantee 100% authenticity on all the items we sell.

What is the difference between fragrance concentration? (edp, edt, etc.)
- Fragrance concentration depends on how much of the actual fragrant oils (natural or synthetic) are used in formula. More concentration results in longer lasting power but also means higher retail price.

- Parfum / Perfume (15% - 30%) Highest Concentration (Last about 5 to 6 hours)
- Eau de Parfum (8% to 15%) More Concentration (Last about 3 to 4 hours)
- Eau de Toilette (4% to 8%) Average Concentration (Lasts about 2 to 3 hours)
- Eau de Cologne (2% to 5%) Less Concentration (Lasts about 1 to 2 hours)

What is the difference between perfume and cologne.
We use PERFUME to describe Women’s Fragrance and COLOGNE to describe Men’s Fragrance.

Why does it seem like my fragrance doesn’t seem to last?
These are some of the factors that could shorten the stay of your fragrance.
- Skin Type
- Dry skin will hold the fragrance for shorter period than the oily skin.
- Deodorant Soap
- Deodorant soap will fight with your order including the fragrance.
- PH Level – PH Level varies from person to person. Some fragrance will not react as well as the other.

What can I do to make it last longer?
Apply fragrance on your purse points: behind your ears, on your neck, between the breasts, ankles, and a light spray on your hair could last all day. Also, trying using other products such as shower gel, body lotion, after shave, etc. to enhance your fragrance.

What’s the difference between After Shave Lotion, Balm and Gel?
- After Shave Lotion (Clear)
- Usually stings and will help to close your pores.
- After Shave Balm (Milky)
- Soothing to your skin. (Ideal for Dry Skin)
- After Shave Gel (Gel)
- Soothes and Cools your skin. (Relieves razor burn)

What is shower gel?
It’s soap in a liquid form. When same fragranced shower gel as your fragrance is used, it will enhance your fragrance to last longer.

What is the difference between Major Scent and Notes?
There are many different ingredients (notes) which compose your fragrance. These notes are usually divided in 3 categories. a) Top Notes – Very volatile and lasts less than 2 minutes.
b) Middle Notes – After interacting with skin, will become apparent in 5 to 10 min. and will last for hour or two.
c) Bottom Notes – Most stable and the heaviest notes. It will last the longest and will reveal the true scent of your fragrance.

How can I keep my fragrance fresh for a long time?
Avoid direct sunlight and extreme heat. Best if kept in a cool and dry area. If you do not plan to use it for a while, it may be a good idea to seal in a plastic bag inside the refrigerator.

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Check Out Inquires

How can I check out?

Check Out Button on auction page – Please go to the item you have won on eBay and click on pay now.

How can I combine my orders?
If bidding on multiple items on my auctions or ebay store, DO NOT pay for the item until you have completed shopping. Once you have purchased all the items, you will be responsible for only £2.00 shipping for each additional item after the first.

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Feedback Inquiries
Can you leave a feedback for me?
We are sorry but under no circumstances, we will initiate leaving feedback. We will gladly and positively leave you feedback after receiving ours.

Why would not leave me feedback first?
We had many customers in the past who used to abuse the feedback system and threaten us with a negative feedback. We assure you that we will leave you a well deserved feedback after you leave it for us.

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Order and Payment Inquiries
What type of payment methods do you accept?
We accept Paypal payments / Credit Card through Paypal / Certified Cheques & Money Orders.

Will I be charged sales tax?
We will only charge sales tax if the shipment is being sent to a Canadian Address. You will be responsible for both PST + GST if you live in Ontario and GST only if you live in Canada outside Ontario. All other customers will not be taxed. Reason For Taxation In Canada is because That is Where Our Business Operates from.

Do you offer insurance?
Yes, we do offer insurance and we strongly recommend you purchase them. Even though our shipping company will do their best to package the goods well, the shipping courier can be pretty rough on the package. Please note that unless you opt to insure, we will not be responsible for our shipping courier’s roughness.

What if the item I am looking is not listed or out of stock?
We receive our shipments frequently. Please check back with us in few days.

How much is Shipping / Handling (domestic)?
The S/H will vary depending on an item. Please click on the item you would like to purchase to find our S/H rate.

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Order Status Inquiries
How can I check on the status of my order?
You may email us to get detailed info. We normally ship items within 72 hours of receiving your payment.

How do I get my tracking number?
You may email us for a tracking number however, most of our shipments outside Canada are sent via airmail which does not proved a trackin number and can only be traced if the item is lost in the mail.

Can I adjust/modify my order?
No you cannot adjust your order once the auction has ended. Payment is required within 72 hours of the bid ending or a non paying bidder complaint will be made to Ebay and negative feedback will be left.

Can I cancel my order?
Your bid is a contract. If you have won my auction, you will enter into a legally binding contract to purchase the item from me. We would appreciate it if you can make your best effort to complete the transaction and to avoid receiving negative feedback and to avoid filing FVF Warning with eBay.

Why did I receive payment reminder email?
According to our records, we still have not received your payment. If you have made a payment, please send us an email along with your name, address, Item number and the method you have used to send us payment. Upon receipt of your email, we will verify your information and update our system right away.

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Shipping Inquiries
Do you offer shipping discount on multiple item order?
Yes, we will gladly offer you shipping for each addtional item for only £2.00 on a multiple item order as long as they are paid and shipped together to one location.

Do you ship internationally?
Yes, we do ship internationally.

Do you ship to APO/FPO addresses?
Yes, we do ship to APO/FPO addresses. Since the delivery confirmation is not offered by our courier company, we strongly suggest insuring your shipment. We will not be responsible for any shipments lost in transit without insurance.

Can I choose my shipping methods?
Sorry but we leave all of our packaging and shipping methods to our shipping company. Unless your order contains more 30 items, we will select the best method for you.

Do you ship to a different address other than my billing address?
Yes, we do ship to a different address other than your billing address, but it is not reccomended that you do so because,unfortunately paypal will not cover the insurance on your product if it is shipped to an address that is different from the one on your ebay and paypal.

When will you ship my order?
Most of our orders are shipped within 24 hours of receipt of payment however it may take up to 72 hours. Also In some Instances because of our ever changing inventory we may have to refund your monies if the item is temporarily out of stock. This Refund will be Processed within 24hrs.

When can I expect to receive my order?
You should expect to receive your order within 3 - 7 days in Canada, 7 - 14 days to the USA, 7 - 21 days if you are outside North and South America. Please Note: Most Items Sent Internationally are recieved by our customers in no longer then 10 days.

Can I pick up my order?
Sorry but our shipping company does not allow any pick up. (no exceptions)

Can you use my carrier’s account number to ship?
Sorry but under no circumstances we will use your account number to ship. All shipment charges must be prepaid.

Do you guarantee delivery by holiday?
We can only guarantee that we will process your order promptly.

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Returns or Exchange Inquiries

What is your return policy?

You Have to notify us of return within 48hrs of recieving the item and you have to return any unopened/unused item in its original condition within 5 days of recieving the item from us. However, we will not be responsible for any shipping costs you incur to retun the product. You will be refunded the item cost less shipping upon receival of the merchandise.

What if my products are damaged?
If you have purchased the insurance and the shipment you have received is damaged, please send us an email and we will file a claim with the insurance company.

What if there is a shortage on my order?
Please notify us via email immediately with the order number.

What if I received a wrong product?
Please notify us via email immediately with the order number.

What if I want to exchange my order?
We will gladly exchange your order as long as the item you have received is unopened/unused in its original condition. Please send us an email along with item you would like to exchange with. The original S/H will not be refunded and you will be changed another S/H when sending out the exchanged item.

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International Customers Inquiries

Which Countries do you ship to?
We currently ship to Canada, USA, Europe, United Kingdom, Australia and South America. However, we reserve the right to deny any international shipments paid with credit cards.

How much is International Shipping / Handling?
The S/H will vary depending on an item. Please click on the item you would like to purchase to find our S/H rate.

How can I obtain tracking information?
Our courier for international shipments does not offer any tracking information as items under £100 are sent through Air Mail. Tracking information is only available On products valued over £100.

Do you accept other currencies other than British Sterling Pounds?
Sorry but we can only accept currencies in British Sterling Pounds.

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Contact Us
How do I contact Royal Perfumery?
Please send email to info@royalperfumery.com

When can I expect a reply to my email?
Though our response time will vary, we will make every effort to reply back to you within 24 hours except for weekends and holidays.

Do you offer wholesale pricing?
Yes, please send us an email with the list of items you are interested and upon agreement, I can list the auction for you

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MORE ABOUT US: WWW.ROYALPERFUMERY.CA  

Cheap brandname colognes, perfumes, fine fragrances, and other health and beauty products is what royalperfumery.ca is all about.

Royalperfumery.ca provides customers around the world with access to health and beauty products, brandname perfumes and colognes at bargain discounted prices.

We carry a wide selection of Mens and Womens perfumes, colognes, mini perfumes, makeup, skin care, haircare, bath and body, perfume and cologne giftsets,and more at discount prices.

Current popular and hot brandname perfumes and colognes include dolce and gabbana light blue, davidoff cool water, aqua di gio, coty fragrances, beckham colognes, and new celebrity perfumes.

We deliver worldwide (respecting international brand restrictions) and offer free delivery to CANADA AND USA on all fragrance orders over $75USD.

Royal perfumery.ca only sells original brand name perfumes and colognes and does not sell or promote imitations or knock-offs. For more information please contact us.

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